Frequently Asked Questions
Vitamins
Yes, all our vitamin product are 100% vegan friendly.
We recommend taking your supplements in the morning with your breakfast but if you want to take it at lunch that is also fine however, we recommend not to take our supplements any later as some ingredients will provide an increase in energy which we would like you to receive throughout your whole day.
Please see the recommended dose on the back of the Supplement packaging. Please do not exceed the recommended dosage or use the products as a substitute for a varied diet. If you are taking medication, please consult with your doctor before use.
The Isobiotics Multivitamin only contains the most premium high-quality ingredients which provide the highest bioavailability. Due to this we use Ubiquinone in our formula at the clinical dose of 100mg as supplementation studies have all shown clinical data with this form of CoQ10. However, it is worth noting that both forms are safe to use due to ubiquinol and ubiquinone interchange into one another inside the body depending on the presence of oxygen.
Yes, all ingredients are bought from reliable suppliers who are registered and follow GMP compliance (Good Manufacturing Practices). This allows for the manufacturing of safe and premium quality supplements to aid in your health journey.
Although our supplements are safe and clinically dosed, we recommend you consult your doctor or healthcare professional before using our supplements if you are pregnant or breastfeeding.
Yes, our supplement products can be sprinkled on your chosen food, making it an easy option for people who struggle with swallowing capsules.
You should start to feel the benefits after a couple of weeks, but studies suggest you should continue to use a supplement for at least 3 months to give your body time to adjust.
Taking blood
First make your hands warm as this will increase blood flow. Massage your finder downwards towards the tip rather than squeezing and ensure to prick your middle or ring finger.
Our phlebotomists will not take blood from anyone under the age of 18.
The youngest age a test kit can be bought is 18.
Our nurses have a variety of needle sizes to make your experience as comfortable as possible.
Fill all tubes as high as possible to make sure there is a enough sample to provide a result.
Fasting is not required for our tests but if you have been requested by a healthcare provider or GP then please notify the nurse on arrival so they can take a note.
Ordering items online
All of our products are next day service, you will receive a email if there are any delays or please contact, contact@isobiotics.com.
Problems
A replacement kit will be sent for a fee of £10.
There is a possibility that your results may be delayed, for example if the test tubes are received late and possible maintenance of lab equipment.
This is when the red blood cells have been damaged either when the sample was taken or during the shipping, Haemolysed blood sample may require a repeat as it is difficult to test.
Please contact us via email: contact@isobiotics.com
Kindly allocate 10 Business days for the processing of the credit after the products have been returned and verified.
Regrettably, it is not possible to provide an absolute guarantee against blood clotting. However, to minimize the likelihood of clotting, it is advisable to gently invert the tube a few times to mix the blood with the reagent in the tube.
Results
You will receive your results 48 hours after your sample reaches the laboratory.
Our doctors will leave comments on your results to help you understand. If you require a full interpretation, please see your GP.
Regrettably, there are instances where our laboratory is unable to conduct a test on sample provided. This can occur when the sample does not meet the required criteria in terms of quality, volume and other eligible factors. In such cases, the laboratory may have to reject the sample and refrain from processing it. Occasionally the laboratory may attempt to compensate for the suboptimal sample, however this will cause delays and impact the turnaround times for results.
There are instances where only a specific test within a profile can be conducted. This could be due to various of reasons, such as inadequate volume or quality of the sample provided.
The normal ranges for blood tests may differ over time due to regular revisions that consider changes in the testing equipment, chemical reagents utilised during the testing process and advancements in analytical testing.